Emailing the Clinic
Contact with Doctors
Recall & Reminder Systems
Interpreter & Translating Services
If you are hearing impaired and require an interpreter we can arrange this through telephone or on site interpretation with the National Auslan Interpreter Booking Service -1800 246 945
Transferring Medical Records
Please be aware that some clinics may charge a fee to have your records transferred, if you receive an invoice in relation to this you will need to contact the corresponding clinic.
We do not charge a fee to send medical records to other health professionals. A fee may be incurred if medical records are requested by insurance or work cover companies or if a patient requests copies of their records.
If you would like to request a copy of your medical records please do so in writing with your full name, date of birth, signature and contact details. A medical practitioner, solicitor or insurer may request records on your behalf but we will only accept written requests that include your written consent.
You will be advised at the time of your appointment if this is the case and you permission will be sought to have the student present during your consultation.
Our clinic complies with the Privacy Amendment (Private Sector) Act 2012 and the Australian Privacy Principles. All information collected is treated as “sensitive information”. All patients’ health records and information are handled and stored to protect the privacy of the patient.
Our New Patient Information Form requests patients to sign an agreement for our doctors to discuss a patient’s health care/treatment with other relevant health professionals. Patients always have the right to decline this agreement.
Disclaimer of Non-endorsement: